FAQ + POLICY
ShopPuraVida business policy:
Our team at ShopPuraVida strives to provide the best service possible. This being said, these are the policies that our company adheres too:
Returns: Products that are damaged, of bad quality, or never received will be entitled to a full refund as long as the customer is able to provide a photo and description to our ShopPuraVida support team at our support email (Contact@ShopPuraVida.co) ShopPuraVida.co reserves the right to decide whether or not to provide a refund based on the validity of the complaint.
Sizing: ShopPuraVida.co works with multiple different suppliers that have unique sizing charts, we've placed size charts on most of our products, if you happen to come across a product without a size chart please read the description of the product and note what it says 'Fits true to size, take your normal size!' If you more questions about sizing you can contact our support team (Contact@ShopPuraVida.co)
Q: When will I receive my shipping confirmation and tracking number?
A: Immediately after placing your order, you will receive a confirmation order from our email stating that your order has been placed! You'll also receive a second email shortly after providing the customer with a tracking number and confirmation of shipping. Please allow up to 5 business days to receive this second email during the order process. Also take note that the tracking number needs to sync before tracking your package, please allow 24 hours for this to take place. If you happen to not receive the second email within this time frame please contact our support team (Contact@ShopPuraVida.co) and we'll be more than happy to help you out!
Q: How long will my order take to arrive?
A: Due to the nature of our business, it's difficult for us to provide an exact shipping timeline. We ask that you keep this in mind when you order products from our site and need it on a certain day, as we cannot always guarantee an exact delivery date. We handpick our products from around the world to provide our customers with the best deals on the best apparel. However, this means that different products travel from many different places to your doorstep. Please allow 2-3 weeks to receive your order. In rare cases, it can take up to 30 days, so we thank you for your patience and understanding. Please do not hesitate to contact our support line about your order and shipping!
Thanks you, and happy shopping!